How to Avoid Costly Mistakes When Choosing a Custom Kitchen? 5 Key Questions to Ask Your Supplier

Choosing a kitchen is a long-term investment. Beautiful visualizations and promises of high quality don’t always align with reality. How can you avoid costly mistakes? Here are 5 essential questions to ask your supplier. Think them through carefully before making a decision – this way, your kitchen will be both beautiful and functional.

1. What materials will be used?

Is the countertop solid wood or just veneer? Are the fronts resistant to moisture? Ask for details: board thickness, protective coatings, and material samples. Even the best design loses its value if the materials are not durable. It’s better to choose sturdy options from the start rather than replace worn-out elements after just a few years.

2. What hardware and drawer systems are included as standard?

The catalog shows soft-close drawers, but what will you actually receive? Check the brand of hardware and test a sample. Opening and closing systems are among the most frequently used components in a kitchen – if you choose poor-quality mechanisms, you’ll notice the difference quickly.

Tip: If the supplier avoids specifics, consider it a red flag. Ask for a detailed description of the systems used and, if possible, see them in action.

3. Does the price include installation and adjustments?

Does the quoted price cover installation and potential adjustments? Make sure to avoid unexpected additional costs. Many companies offer attractive prices but don’t include the full cost of installation or post-installation corrections. A seemingly cheaper offer may turn out to be much more expensive in the end.

Advice: Request written confirmation of the full scope of services. If additional costs arise, you’ll have a basis for negotiation.

4. How long will the process really take?

“8 weeks” often turns into 12 or more. Ask about the maximum completion time and the consequences of delays. Many people schedule moves or renovations based on promised delivery dates, and any delays can cause significant organizational problems.

What should you ask?
✔ What does the order fulfillment schedule look like?
✔ Does the company have a backup plan for delays?
✔ What happens if the supplier fails to meet the deadline?

5. What does the warranty and service include?

Does it cover installation? How long does the complaint process take? Does the company provide post-warranty service? It’s essential to understand exactly what the warranty covers and how to enforce it. A reliable company should have transparent policies regarding complaints and service.

Bonus Question: Ask for contact details of previous customers. A reputable company won’t have an issue providing references. Honest and independent customer opinions are often the best source of information.

Conclusion

Don’t let beautiful promises turn into disappointment. Ask, check, and test. A good company will willingly answer all your questions and provide solid arguments for why you should trust them.